Industry Job Bank

  • Make an impact and join the opportunity finance field.

The track record of today’s opportunity finance industry is impressive. All financing directly benefits low-income and low-wealth people to increase access to homeownership opportunities, affordable rental housing, thriving small businesses, and critical services such as childcare, healthcare, and education.

Do you want to develop innovative strategies? Combine your business acumen with an unwavering dedication to making a difference in people’s lives? Change the rules of financing? Make your impact and join the opportunity finance field.

To submit a job listing, please use our online form. To edit or remove a posting please contact info@ofn.orgSubmissions will be reviewed and posted within 1 business day to ensure relevancy to the industry.

If you are looking for internships please visit our CDFI Industry Internship Bank.

Loan Documentation Specialist North Dallas Bank & Trust Co.
Dallas, TX
Job Function: Accounting
Posted: August 18, 2017



Position Summary:

  • Job ID 2017-1125
  • Job Locations US-TX-Dallas
  • # of Openings 1
  • Category Corp - Other


We have proudly served the North Texas community since 1961, growing steadily from modest beginnings to becoming one of this area's largest independent banks. If you aspire for a career with an organization that focuses on providing excellent service; returning a fair and reasonable profit to shareholders; providing an environment in which each employee can excel in a spirit of mutual respect, accountability, creativity, and teamwork; and to at all times act with dignity, honor, and fairness; we are the employer of choice for you

The Loan Documentation Specialist prepares and analyzes loan documentation and funding of loan packages for compliance with internal bank policies as well as state/federal laws and regulations. NDB Loan Documentation Specialists provide support to the lending staff.

Essential Duties and Responsibilities

  • Prepare Loan Estimate disclosures for consumer real estate loans according to the request forms submitted by the loan assistants for multiple banking centers.
  • Analyze loan worksheets and committee memorandums to determine proper approval and required loan documentation for all proposed loan requests.
  • Work closely with lending staff to resolve any compliance or credit policy issues.
  • Prepare all documentation accordingly in a timely, accurate and efficient manner and review for compliance with internal bank policies as well as state and federal laws and regulations.
  • Prepare commercial, consumer and real estate loan documentation, including letters of credit for multiple banking centers according to lender's worksheets and/or committee memorandums once proper approval has been obtained.
  • Contact title companies for their fees, including seller fees and prepare the initial Closing Disclosures on consumer real estate loans, evaluate the figures and information to verify data appears accurate and in compliance with regulations and utilize the TRID Tolerance Worksheet as needed to confirm if any tolerance cures are needed.
  • Prepare the final Closing Disclosures, working directly with the title companies as necessary to resolve all discrepancies and questions to ensure the accuracy of the disclosure. This may involve multiple revisions.
  • Review loan documentation for compliance with internal bank policy as well as multiple state and federal laws and regulations, including attorney prepared documents.
  • Prepare detailed checklists of required documentation for each loan request.
  • Analyze new and existing collateral for accuracy and discrepancies to insure proper lien perfection.
  • Verify and prepare GL entries to fund completed loan packages.
  • Upload new loans through the laser pro interface or manually input new and renewal loans to the core computer system.
  • Process and input overdraft lines of credit and letters of credit.
  • Set up collateral tracking for new and renewed loans for monitoring document expiration dates.
  • Prepare modifications and amortization schedules as requested by lenders.
  • Prepare the monthly renewal report and transmit the HMDA reporting file to the compliance department.
  • Cross-train co-workers and new Lending Assistants on documentation processes and procedures.
  • Assist with other duties in the department as requested by supervisor/manager.


Job Competencies:

  • Understand and live the mission statement and core values.
  • Adhere to Bank Policies and Procedures.
  • Verbal Communication - Speaks clearly and persuasively in positive and negative situations; Listens and gets clarification; Responds well to questions.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports everyone's effort to succeed.
  • Diversity - Shows respect and sensitivity to cultural differences; Promotes a harassment-free environment; Supports diversity and inclusion efforts of the Bank.
  • Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Upholds organizational values.
  • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time; Takes responsibility to record and report absences on time.
  • Customer Service - Responds promptly to external and internal customer needs; Responds to requests for service and assistance; Meets commitments.



  • High school diploma or equivalent and three to four years experience in examining loan/collateral documents required; Bachelor's degree from four-year college preferred.
  • Working knowledge of commercial and consumer banking law, Uniform Commercial Code, Fair Credit Reporting Act, TILA/RESPA Integrated Disclosures (TRID) and various other federal and state regulations required.
  • Experience with Laser Pro Lending or other documentation software required.
  • Must be detail oriented- requiring high levels of concentration and accuracy; must have the ability to analyze complex loan requests and demonstrates effective problem solving skills; must have excellent organizational and time management skills, able to multi-task and set priorities.
  • Must have effective interpersonal and communication skills, verbal and written; negotiation skills; being flexible and diplomatic while following policies and procedures; sound judgment and decision making abilities based on analysis and experience; work with very minimal supervision in a proactive style; team player with the ability to train others and work effectively with all levels of bank staff; quick learner and adapts easily to changing circumstances.



How to Apply:

Apply Here.


Director, Western Region Low Income Investment Fund
San Francisco, CA
Job Function: Business Development
Posted: August 3, 2017


Low Income Investment Fund is a non-profit community development financial institution, with headquarters in San Francisco and offices in Los Angeles, Washington DC and New York City. LIIF builds healthy communities by bridging the gap between private capital markets and low-income neighborhoods. LIIF is a steward for capital invested in affordable housing, childcare, job-training programs, education and other community initiatives.

Position Summary:

Working under the direction of the SVP, National Markets and Capital Solutions (SVP), the Director is the leader of LIIF’s activities in the Western Region (Market). The Director is accountable for positioning LIIF as a leader in the Market, particularly in the Bay Area, LIIF’s headquarters. The Director is also accountable for lending operating performance for the Market. This includes achieving expected financial outcomes for these operations as developed in LIIF’s strategic plan, annual work plans and budgets. The Director’s duties include:

  • Primary responsibility for creating and maintaining broad and deep relationships with developers of affordable housing, educational facilities and health care facilities and with other financial services providers; consultants; equity providers; local government agencies and public officials; technical assistance providers; and other stakeholders involved in Community Development work in the Market.
  • Assessing on an ongoing basis business development feasibility of designated geographic areas that may not currently have significant LIIF presence and/or would require development by the Director as new markets for LIIF. At present those areas include the Pacific Northwest and Colorado.
  • Ensuring efficient and productive lending operations for the region, which includes communication and cooperation with the Chief Credit Officer (CCO) and with the leadership of the asset management staff to ensure sound risk and asset management practices. In California, this also includes interacting with CA-based child care programs.
  • Support of the Executive Team, SVP and VP, Strategic Initiatives and Programs (VP Programs) as needed in the development and execution of new programs and initiatives as well as replicating successful initiatives across geographies.



The Director reports directly to the SVP. She/he has direct supervisory responsibility for Western Region lending staff. Current staff reporting to this position includes a Loan Officer, the Market lending activities of LIIF’s national charter school lending position, an Initiative Officer (LA THRIVES) and a part time administrative assistant supporting the Los Angeles office; the position also requires coordination of efforts and resources with Director, National Lending Initiatives, who has certain responsibilities in the Market. Additionally, on a project-by-project basis, the Director supervises Loan Officers based in other regions and Credit Associates - for transactions in the Market or for relationships managed by the Market - to provide underwriting assistance and guidance. Regular and complete communication with both the staff and SVP are essential.


The Director is responsible for implementing the strategic direction and lending activities within the Market. The Director, in consultation with the SVP, develops and manages a market coverage plan for the Market.

Marketing and Business Development/Fundraising:

The Director, working with the loan officer team and supported by LIIF’s Strategy, Development and Public Affairs staff, leads business development efforts within the Market. The Director is responsible, directly and through the loan officer team, for developing and maintaining relationships with key community development stakeholders, including government officials, policy makers, customers, funders, and others. In some cases, the point person on these relationships may be the CEO, Chief Financial Officer, Chief Operating Officer (COO), or SVP, in which case the Director will coordinate with them and provide support as needed. The Director may also be responsible for fundraising for LIIF within the Market.

Business/Lending Management:

The Director is accountable for loan origination activities, including oversight of originating, structuring, underwriting and closing transactions. The Director is also responsible for the hiring and performance management of the direct report(s), as well as continuing staff development and training, all done in close coordination with Human Resources, the SVP and the COO.

Financial Accountability:

The Director is fully accountable for the operating results of LIIF’s lending program initiatives within the Market. This includes bottom line performance, lending net income, self-sufficiency, and volume goals, including New Markets Tax Credit goals; direct expense management; and goals for the Market contained in the SVP’s work plan and relevant goals within LIIFs strategic plan.

Program Management and Development:

The Director, in coordination with VP Programs, is directly responsible for managing assigned program activity in the Market and nationally (as applicable), with the exception of Child Care, with which the Director will closely coordinate efforts. The Director may also be asked to assist the Executive Team, SVP and VP Programs in the development and execution of new programs and initiatives. The Director may also be asked to replicate successful programs from other regions.

New Loan Product Development:

The Director, working with the SVP, CCO and COO, assists in the creation of new loan products and assists the lending staff in designing, testing and implementing new loan products. New product development is intended to provide additional services to the community development field and to innovate as the needs of the field change.

Credit and Risk Management:

The Director and SVP are required to work closely with the CCO and leadership of the asset management team to maintain portfolio quality and manage troubled assets within the Market.


Working with the Director of Federal Policy and Government Affairs and the Executive Vice President of Strategy, Development and Public Affairs, the Director may provide direction, input, guidance and support on local, state and national legislative and policy initiatives relating to LIIF’s lending and program activities.


  • Additional duties as assigned



The ideal candidate for this position will have these key qualifications:

  • Minimum of ten years of progressive experience in the community development and/or lending field
  • Prior experience managing staff
  • Strong marketing, organizing and time-management skills
  • Excellent skills in managing multiple tasks requiring strong attention to details
  • Self-motivation, dedication, and flexibility


  • Educational background should include degree work in a relevant area of study such as real estate, urban planning, business administration or finance. An advanced degree in business administration, finance, real estate, community or economic development, is helpful, although does not replace the need for career experience in this position. In addition, the position requires a high degree of self-motivation, dedication, creativity, and perseverance; flexibility with time and willingness to accept a demanding (and personally satisfying) position. Excellent teamwork and strong time management skills are essential.


Expected: $150,000 to $165,000

How to Apply:

Collector - Wholesale / Business-to-business Alliance HealthCare Services
Irvine, CA
Job Function: Financial Services
Posted: August 2, 2017


At Alliance HealthCare Services, our focus is on transforming the customer and patient experience. Vital to our success are the Corporate Team Members who collaborate with clinical, operational, and sales teams in the field. We focus on delivering improved processes, innovative new services, and business solutions that differentiate and advance our comprehensive clinical services—always with our patients' and customers' needs in mind.

Position Summary:

The Collector III drives collected cash that directly impact regional and corporate A/R aging buckets and adjustments to revenue, bad debt expense and DSO (Days Sales Outstanding) for 350-500 customer accounts. Responsible for contacting customers regarding past due balances, researching and resolving billing disputes inclusive of preparation of billing adjustments. Prepares and relays account information to regional management weekly, and on monthly bad debt conference calls. The Collector III is responsible informing the A/R Manager and/or Director, Wholesale Billing & Collections for accounts that are in need of escalation. The CollectorIII maintains and/or repairs customer relationships and communicates with internal customers on a regular basis.



  • Contacts customers with balances of approximately 15 or more days past due. Communicates via telephone, email, and fax. Documents in Great Plains the progress and results. Team Member is expected to contact approximately 50 + accounts per day.
  • Researches and resolves disputed balances, short paid balances, and open credit balances. This includes preparation of billing adjustments and refund requests.
  • Reviews aging reports on a weekly basis
  • Communicates account information to regional team members and Wholesale A/R Manager. This may include preparation of formal and informal reports
  • Assists other collectors with workload, as requested and as time permits.


  • High School Diploma or GED required; Associate's Degree or equivalent experience preferred.
  • 5+ years experience in collections, preferably commercial experience required.
  • Experience working in moderate to high volume (50+ daily contacts to past due customers).
  • Proficient in Microsoft Excel.
  • Excellent communication skills, both verbal and written.
  • Experience with Great Plains software systems.

A division of Alliance HealthCare Services (NASDAQ: AIQ), we are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.




How to Apply:

Apply Here:

Loan Associate Baltimore Community Lending, Inc.
Baltimore, MD
Job Function: Lending/Loan Operations
Posted: July 17, 2017


Baltimore Community Lending (BCL) is a non-profit real estate financing corporation and certified Community Development Financial Institution (CDFI). The BCL mission is to support the revitalization and strengthening of Baltimore neighborhoods through innovative and flexible financing programs. The Company has a 28 year history of providing construction financing to non-profit and for-profit developers of properties in Baltimore City neighborhoods and neighborhood commercial districts. As our business continues to expand we need a well-organized individual who is able to assist our loan officers and learn the lending business.

Position Summary:

Baltimore Community Lending is looking for a dynamic individual driven to work with our lenders to assist them in providing capital to small and mid-sized developers who are acquiring and rehabbing properties to provide affordable housing throughout Baltimore City.

This position provides support to the Real Estate Loan Officers at Baltimore Community Lending. The primary function is to assist with the client services functions and directly coordinate the collection of required documents, the preparation of loan closing packages on approved loans, and follow-up documentation as needed. This position requires a significant amount of customer contact. The primary functions of the position are administrative in nature.


  • Assisting the Loan Officers with compilation of information during the application, underwriting and approval process for a loan
  • Assisting in the collection of all documentations as required by the loan officer and consistent with normal lending practices.
  • Collect financials from borrower/guarantors.
  • Contact customers, when directed, to gather loan application information for review.
  • Once the loan is approved, assist the Loan officers’ work with attorneys and Title companies to order loan documents, appraisals, environmental, flood certifications and all other required items needed for settlement.
  • Monitoring, collecting and removing items from the documentation exception list.
  • Complete all other duties as assigned.


  • Experience with commercial real estate or community development collateral and lending a plus
  • A minimum of an AA degree is required, with a Finance, Accounting or Real Estate concentration preferred. Experience in these fields can be substituted for a specific degree in these disciplines.
  • Must possess ability to work in a fast paced environment and maintain a high degree of accuracy.
  • Must have the ability to enter data in a computer with speed and accuracy; and exhibit good mathematical aptitude.
  • Must be a confident team member, who is not afraid to offer informed solutions when identified issues and challenges relating to loan program implementation arise.
  • Must be able to show experience to organize, and be able to perform timely, accurate and comprehensive analyses and detailed reporting.
  • Proficiency in Microsoft Suite of software, including Word, Excel and Outlook, is required.
  • Previous Experience: At least five years of experience in the areas of accounting, financial analysis, or credit for commercial, industrial and/or nonprofit organizations. Candidates with loan processing experience are preferred.


Compensation, paid as a salary with benefits, is commensurate with experience and qualifications. The excellent benefits package includes 40lk plan with match, health insurance, life and disability insurance, and paid annual leave.

How to Apply:

Application Instructions: Please submit a cover letter, resume and salary requirements to with “Loan Associate” in the subject line.

BCL is an equal opportunity employer. EOE

Business Lender Craft3
Walla Walla, WA
Job Function: Financial Services
Posted: June 28, 2017


Craft3 is a non-profit Community Development Financial Institution (CDFI) with a mission to strengthen economic, ecological and family resilience in Pacific Northwest communities. We do this by providing loans and assistance to entrepreneurs, non-profits, individuals and others, including those who don’t normally have access to financing. We then complement these financial resources with our expertise, personal connections and other advocacy for our clients. Learn more at and

Position Summary:

The Business Lender position is responsible for generating and underwriting new mission based business loans and servicing a loan portfolio that meets Craft3’s mission, financial and risk goals. The primary focus of lending targets small and medium businesses (not micro) in the Pacific Northwest, specifically those owned by minority, woman, veteran, and immigrant entrepreneurs and those located in low to moderate income/redevelopment areas.


ESSENTIAL DUTIES AND RESPONSIBILITIES include some or all of the following and are not intended to be all-inclusive. Craft3 reserves the right to change, add or delete responsibilities and duties as seen fit.

An employee's specific job duties, priorities and performance expectations are detailed in his/her individual performance plan.  

  • Actively prospects for strategic business loan opportunities from multiple sources.  Works with Craft3 Marketing professional to coordinate strategy and support.
  • Meets prospective borrowers, collects information, evaluates loan requests, negotiates loan terms and conditions.  
  • Determines the level of complexity, mission and strategy fit, and prospect’s readiness to borrow. Underwrites loans in accordance with policy or works cooperatively with assigned Underwriter to prepare detailed risk analysis of borrowers' repayment ability including financial and industry analysis of the borrowers' businesses, presents and defends loan proposals to loan committee based on effective critical thinking.
  • Provides informal consulting to clients regarding business plans, projections and business practices. Knows and refers to effective Technical Assistance providers who will help prospects with basic pre-application work such as business plan review and feedback.
  • Monitors outstanding borrowers for conformance with loan conditions, progress in meeting business goals, and overall business performance.  Reports all emerging problem loans to management when weaknesses are detected.
  • Manages portfolio risk in accordance with industry and organization standards and directives of the Credit Risk Manager. 
  • Participates in loan collections and enforcement actions when necessary.  May specialize in a specific loan product or targeted market sectors. 
  • Participates fully with all members of the Craft3 team. Effectively uses technology tools to perform required duties.
  • Contributes to the body of knowledge, sharing best practices and suggesting process improvement ideas.

Brand Management

  • Support the organization's All Team Performance Standards: Ownership, Respect and Flexibility.
  • Demonstrate stewardship for the Craft3 Brand.


Loan Approval

  • Limited approval authority to be determined. Full voting participation on Staff Loan Committee approvals, assigned to individuals in peer group, on a rotating basis.

Portfolio Management 

  • Interact with a portfolio of clients and outstanding loans.  This portfolio will include loan relationships initiated by the lender and also other relationships that are originated by other lenders.  
  • Insure required financial information is submitted timely by the borrower
  • Complete analysis of borrower data, and draws a conclusion if there is a change in the level of risk associated with the borrower. 

Business Development 

  • Develops and manages referral network maintaining Craft3 brand in the marketplace with quality mission fit transactions to meet lender goals.

POSITION SCOPE - Direct Reports -- None

POSITION SCOPE - Indirect Reports -- None

PEER POSITIONS -- Other lenders

POSITION SCOPE – Financial Impact - Position is essential to ensuring loan compliance and payment performance on the part of all Craft3 borrowers.



  • A minimum of three years previous commercial banking, community development lending, financial, or similar experiences required. Previous successful business ownership highly desired.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


  • Applies common sense understanding to carry out detailed and complicated written or oral instructions. Deals with problems involving many variables in sometimes difficult and stressful situations. Examples include: resolving staff conflicts, dealing with sometimes irate and impatient individuals, and managing many simultaneous high priority projects and user requests.


  • Bachelor's degree or relevant experience required. Five years of significant coursework in accounting, finance or economics required.  


  • Fluency in a second language is desirable. Able to deal with frequent change, delays, or unexpected events; Attention to detail, ability to balance multiple work assignments; organized work habits; ability to work independently. Proficiency with major software programs: e.g. Contact Management Systems, MS Office Suite.


  • None specified


  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate as found in typical office environments.


  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision. Some travel to company events and branch offices will be required.
  • A level of travel is to be expected with job responsibilities covering a geographic area that includes the States of Oregon and Washington.


Craft3 will offer a competitive salary based on experience and skills, as well as an excellent benefits package including medical, dental, vision, Life/AD&D, LTD/STD insurance, paid sick and vacation leave, volunteer time off, and 403B Retirement savings plan with employer match.

How to Apply:

Application deadline is June 23, 2017

To apply complete the application online at: 

Or Copy URL: 

Craft3 is an equal opportunity employer; women and minorities are encouraged to apply.

Assistant Controller WWBIC
Milwaukee, WI
Job Function: Accounting
Posted: June 1, 2017


The Wisconsin Women’s Business Initiative Corporation (WWBIC) has provided quality business and financial education coupled with access to fair capital and financial products for 30 years. Since WWBIC was incorporated as a 501(c)(3) in 1987, it has loaned $46 million to small business owners, helped entrepreneurs create and retain 8,900 jobs, assisted over 55,000 clients, including more than 3,900 businesses, and assisted 152 individuals and families in purchasing their own homes through its asset-building program. Each year, WWBIC increases its impact across the state through the hard work of our staff and dedicated volunteers. For more information, visit

Position Summary:

This position is primarily responsible for management of accounting and reporting activities, supporting the preparation of Board and Committee reports and for working collaboratively with WWBIC leadership to ensure completion of organizational objectives. This position will have supervisory responsibility for our hardworking accounting team.



Specific responsibilities include oversight of day to day and month end accounting and  related  reporting, internal control of receipt of revenues, costs and program  budgets, analysis of financial data and presentation of financial reports in an timely manner, assisting WWBIC leadership with budget planning and analysis, and managing and tracking the performance of invested assets.


  • The position requires a minimum of 5 years of  experience in an accounting and/or financial reporting and previous supervisory experience.
  • A Bachelor’s degree and knowledge or both Generally Accepted Accounting Principles (GAAP) and Office of Management and Budget (OMB) regulations is required.
  • Must have strong communication, organization and analytical skills along with a high comfort level in Microsoft Office.
  • Must work collaboratively and  be committed to supporting and developing a strong Accounting team.
  • Valid driver’s license and proof of  insurance is needed.


Based on experience.

How to Apply:

Email cover letter, resume and salary requirements to:

Loan Service Associate Entrepreneur Works
Philadelphia, PA
Job Function: Financial Services
Posted: May 22, 2017


Entrepreneur Works Fund is a non-profit, certified Community Development Financial Institution (CDFI) focused on growing small businesses and creating jobs in the Philadelphia metropolitan area. Our mission is to cultivate and promote successful entrepreneurs among underserved populations and in underserved areas of the region – entrepreneurs who then become economic engines in their own communities.
Our loan portfolio provides affordable microloans between $500 and $50,000 to entrepreneurs who might otherwise be unable to secure capital from a traditional bank. We have no minimum credit score and can be flexible around collateral as well as the age and revenue of the business. By connecting hundreds of entrepreneurs each year with access to capital, one-on-one technical assistance, business training and networking opportunities, Entrepreneur Works Fund helps promising individuals develop economic self-sufficiency and create job opportunities through business ownership.

For more information, please visit

Position Summary:

The Loan Service Associate will play a key role in the operations and risk management of Entrepreneur Works’ small business loan portfolio by managing the services provided to our clients after their loans are closed and disbursed. 

This includes monitoring portfolio performance and staying in close contact with borrowers to identify those that need technical assistance before they reach the point of default. The Loan Service Associate will also manage the collections process, maintain the department’s data collection and systems, and produce loan servicing and closing documentation.


This position requires a customer-service oriented individual who is comfortable with data entry, thrives in multi-cultural settings, and is passionate about financial literacy and economic justice. Demonstrated experience working with a diverse range of clients and colleagues is a must, as is comfort with a deadline-driven environment.

The ideal candidate has experience entering data, managing client relationships and navigating complex interpersonal situations both on the phone and in person.


  • Monitor borrowers, their businesses and repayment patterns to identify troubled loans
  • Identify business assistance needs of current borrowers and connect them with relevant resources
  • Make site visits to borrower’s businesses when necessary 
  • Manage collections process, make collections calls
  • Prepare borrowers’ billing statements and late letters
  • Process loan payments
  • Enter client data into Entrepreneur Works’ loan servicing and CRM software programs
  • Assist with portfolio reporting and surveys



  • At least 1-2 years of experience in client-facing and/or customer service roles
  • Ability to navigate complex interpersonal interactions
  • Experience with data entry, finance, administration and/or business 
  • Proficient in Microsoft Excel, Microsoft Word and Microsoft Outlook
  • Superior writing, verbal and interpersonal skills
  • Experience working (or volunteering) with diverse and underserved populations
  • Ability to quickly learn departmental software systems


  • Previous loan servicing experience
  • Experience mentoring or consulting, particularly with small businesses or entrepreneurs
  • Experience with small business management or knowledge thereof
  • Experience with relational database applications (SQL)


Salary commensurate with experience, plus full benefits package.

How to Apply:

Please email a cover letter and resume with salary requirements to Please put “Loan Service Associate” in the subject heading. No phone calls, please.


Print Friendly, PDF & Email