Background:
Want to make a difference? Fahe is on a mission to eliminate persistent poverty in Appalachia. Our Network of 50+locally rooted nonprofits is building stronger communities for families to prosper. Since our inception in 1980, the Fahe Network has served more than 450,000 people, made $703.5 million in direct investments, and achieved a total cumulative financial impact of over a billion dollars in Appalachia.
Position Summary:
Fahe seeks a creative thinker to serve on the frontlines of our mission to eliminate persistent poverty in Appalachia. The Research Director will design and conduct research around Fahe’s strategic charges: Leadership, Housing, Education, Health & Well-Being, and Economic Opportunity. The candidate will analyze and collate information, determine what is most important, and ensure that Fahe remains ahead of national trends and shapes the trajectory of our work accordingly.
The ideal candidate will work well independently to:
- continually pose and re-envision the guiding questions that direct Fahe’s research and strategic direction,
- develop and conduct research with appropriate analysis and subsequent reporting on interpretations of the data,
- identify and acquire data (internal and external) needed to support Fahe’s narrative and impact, and
- develop and curate a repository of research literature.
The candidate must be equally strong at working with others, as they will be expected to
- prioritize and cull out the most important peer-reviewed findings from research and package them to the management team in a non-academic, practice-focused way,
- strategically interweave data and research (internal and external) with Fahe’s stories, impact, and organizational narrative to support advocacy, communication, and development.
- develop and present plans to translate research findings into practice, policy, or further research in response to data measurements and outcomes.
A successful Research Director will be forward-thinking, fluent in the language of social science research, a superb communicator, knowledgeable about the markets where Fahe works, and ready to shape Fahe’s organizational goals through hard work and creative thinking. The Research Director will, as all employees do, promote the mission of the organization, and seek to identify and research opportunities for Fahe and our partners on the ground to address those circumstances that perpetuate poverty.
Responsibilities:
- Track, develop recommendations, and otherwise respond to trends as they pertain to rural America and Central Appalachia.
- Conduct high-quality research and analysis to develop Fahe’s understanding of trends, issues, and opportunities around Leadership, Housing, Education, Health & Social Services, and Economic Opportunity.
- Develop a repository of research/literature applicable to Fahe’s charges and key audiences.
- Develop and present plans to translate research into practice, policy, and/or further research.
- Collaborate with colleagues and provide leadership around how Fahe collects, organizes, and analyzes data.
Requirements:
- Ability to design and conduct research and analysis
- Experience with program evaluation
- Experience with research design and execution
- Excellent writing skills and the ability to write clearly for multiple audiences
- Strong interpersonal communication skills and the capacity to work constructively in teams
- Fluent in social science research methods
- Knowledge of implementation and translational sciences
- Creative thinking skills needed to devise new ways to carry out tasks, solve problems, and meet challenges
- Detail-oriented
- Ability to work with minimal supervision
- Residence in the Appalachia and the ability to travel frequently to Berea and many other communities within the region
- Passion for service, the future of Appalachia, low income people, and Fahe’s mission
Preferred Education and Experience:
- Master’s Degree in related field. For example: social work, sociology, community development, community leadership, public health, public administration, anthropology.
- Three years of experience in research or related work.
- Experience working in Central Appalachia or rural America.
- Experience with nonprofit organizations.
Experience with infographics and the creation of visual materials.
Compensation:
TBD
How to Apply:
Fahe is an Equal Opportunity Employer seeking applicants who can bring diverse viewpoints, experience, talents, and culture to promote our organization’s mission of eliminating persistent poverty in Appalachia. We offer a diverse work environment with competitive salaries and excellent benefits. Visit www.fahe.org to learn more about Fahe.
Qualified candidates may submit a resume or curriculum vita, writing sample (e.g. research report, academic paper, grant proposals), salary requirements, and cover letter to hr@fahe.org or mail to Fahe/ATTN: Human Resources; 319 Oak Street; Berea, KY 40403.
Background:
For over 25 years, CSH has been a game-changer for the most vulnerable people in our country:
- Helping communities create 200,000 homes for individuals and families who did not have one;
- Bringing hope to thousands who thought they would live on the streets or reside in institutions forever;
- Ensuring not only a stable home for each, but access to the services that brought healthcare, recovery and training to their doorsteps;
Position Summary:
Working for CSH
If you have a desire to make a difference for people and families we have a place for you. Not only has CSH proven supportive housing works and does change the lives of individuals facing acute disabilities, complex medical and mental conditions, substance use disorders and economic barriers, we have done so while creating a family of nationally recognized experts who stay committed to our organization and mission throughout their careers. CSH offers empowerment, development and growth to those we serve and to our workforce. We attract talented professionals, offer competitive salaries with benefits, generous family leave and PTO, and fully embrace the philosophy that a sustainable work-life balance is desirable and achievable. With the aim of attracting good people who possess the confidence and drive to get the job done, CSH is now accepting applications for a Senior Program Manager with our Federal Technical Assistance Team.
Federal Technical Assistance Team
CSH provides consulting services across the country and the staff are responsible for securing and staffing fee-for-service contracts. We work with local and national teams to develop policies and programs to help end homelessness in communities through systems change and capacity building. We also work closely with government and the non-profit sector to ensure creation of quality supportive housing. The Federal TA team provides technical assistance to communities and providers through several national awards from HUD and HHS. Internally, we collaborate closely with executive staff, national offices and regional teams. We take this collaborative spirit to our external partners as well.
Current projects under this contract include: Ten Year planning and systems change work in a variety of urban, suburban and rural communities; Youth Demonstration Project; coordinated entry technical assistance; Built for Zero national initiative; HMIS and system performance measure focused technical assistance; written products; and trainings on HEARTH regulations.
Responsibilities:
The Position
The Corporation for Supportive Housing is seeking an energetic, results-oriented individual. Ideal candidates will have strong project management skills and understand the nature of working with fee for service contracts and managing workloads and project deliverables within a specific timeframe.
Location
Candidate can be located anywhere in the United States and near a major airport. Considerable travel within the region and occasionally elsewhere will be expected. Proximity to an existing CSH office preferred but not required.
Responsibilities
CSH’s Senior Program Managers (SPMs) are instrumental in our success. SPMs are responsible for implementation of programs, projects and initiatives. Specific areas of work for this position include:
- Work primarily as a member of our Federal Technical Assistance team on CSH’s current HUD TA awards. Work includes community technical assistance (remote and in-person); trainings and/or webinars; and written products. Depending on approved work plans, the SPM may work primarily on the youth demonstration project or other large HUD initiatives.
- Serve as project manager on high profile HUD work plans, contracts and/or grants, ensuring clearly defined team roles, on time and on-budget deliverables, and delivery of quality products. CSH expects project managers to foster a work environment based on quality teamwork, mutual accountability, and high quality performance.
- Provide informal supervision, including project performance reviews for Federal project team staff and is accountable for project performance.
- Participate on and contribute to project teams as assigned. Tasks may include the coordination of and participation in technical assistance visits; drafting reports, policy guidance, and other documents and resources; and training design, development, delivery, and evaluation – as well as supporting staff engaged in such activities.
- Assist the Director and CSH staff in scoping contracts, writing proposals, refining and packing products, and managing contracts as requested.
- Participate in all team activities including staff meetings, work planning, business development, and marketing.
- Remain up to date on all federal homeless regulations, other relevant regulations and federal strategic plans.
- Other duties as assigned.
Requirements:
Qualifications
All CSH staff share a common competency framework. These guide our approach and in turn, help us create value. The successful candidate will be adaptable, entrepreneurial, creative, flexible, and a problem solver. Her/his work will be driven by strategic thinking and executed with creativity and efficiency. S/he will have a sense of humor, patience, and a commitment to treating others with respect.
Specific skills and experience include:
- 5+ years of experience of HUD homeless and/or CPD programs. Experience with HMIS a plus.
- Passion for the CSH mission and possess the leadership and management skills necessary to advance and realize CSH’s vision and further enhance the organization’s reputation in the communities that it serves.
- Previous experience in the field of supportive housing and/or homelessness and delivering technical assistance or leading large scale community change initiatives including youth focused initiatives.
- Previous project management experience with demonstrated leadership and organizational skills and the ability to manage project teams, project budgets and deadlines.
- Proven ability to work with colleagues and external audiences and partners in the areas of public policy, systems change, housing development/operations, and/or the delivery of supportive services.
- Ability to work well independently and within a multi-disciplinary team environment, manage multiple projects and priorities, and working cooperatively to meet internal and external requests.
- Strong analytical, interpersonal, presentation, and written and verbal communications skills coupled with a strong creative sensibility and ability to think strategically.
- Ability to take initiative and pursue goals with minimal supervision. Comfort with working on a team that is “virtual” and does most of its work via telephone and email.
- Proficiency in using Microsoft Office Suite including Word, Excel, Power Point and Outlook.
- Sound business ethics, including the protection of proprietary information.
- Willing and able to travel at least 30-40% of the month, although travel schedule will vary based on assignments.
- Bachelor’s degree in a related field; advanced degree a plus. Equivalent experience may substitute for education.
Compensation:
Commensurate with Experience
How to Apply:
Interested in joining our team as a leader in the national supportive housing movement?
To Apply: Candidates should apply by clicking on the link here. All candidates should attach their Resume, Cover Letter and Salary Expectations as one Microsoft Word or PDF document.
CSH is proud that it always has been and always will be an Equal Opportunity Employer.
Background:
ORGANIZATION: For over 25 years, CSH has been a game-changer for the most vulnerable people in our country:
- Helping communities create 200,000 homes for individuals and families who did not have one;
- Bringing hope to thousands who thought they would live on the streets or reside in institutions forever;
- Ensuring not only a stable home for each but access to the services that brought healthcare, recovery and training to their doorsteps;
- Changing the trajectory of lives away from poverty and despair and toward independence and economic sufficiency.
Position Summary:
If you have a burning desire to make a difference for people and families others have given up on and often say cannot be helped, we have a place for you. No cynics allowed. Not only has CSH proven supportive housing works and does change the lives of individuals facing acute disabilities, complex medical and mental conditions, substance use disorders and economic barriers, we have done so while creating a family of nationally-recognized experts who stay committed to our organization and mission throughout their careers. CSH offers empowerment, development and growth to those we serve and our workforce. We attract talented professionals, offer competitive salaries with benefits, generous family leave and PTO, and fully embrace the philosophy that a sustainable work-life balance is desirable and achievable. With the aim of attracting good people who possess the confidence and drive to get the job done to build a better world, CSH is now accepting applications for a Community Investment Officer in our Western Region. Preference will be given to candidates in Los Angeles, but candidates from other locations in our Western Region will be considered.
Responsibilities:
As a valued member of our team, the successful applicant will originate loans for quality supportive housing developments and provide assistance to government partners in shaping financing and development policies and programs to create stronger systems that support and expedite the production of supportive housing.
- Provide technical assistance to nonprofit, for-profit and public organizations around the financing, creation and operation of supportive housing.
- Originate loans based on thorough review and analysis, comprehensive due diligence and sound risk assessment.
- Analyze project feasibility and the capacity of development teams and propose loan structures that meet borrower needs while advancing CSH’s strategic priorities and credit policies.
- Prepare and present loan recommendations to credit committees.
- Cultivate strong relationships with industry partners and developers including public and private agencies, funders, financial institutions and external partners.
- Market CSH’s loan products and expertise resulting in a robust lending pipeline which you will help monitor and manage.
- Partner with CSH Los Angeles and other Western Region staff to identify lending opportunities resulting from programmatic activities.
- Contribute to the Region’s systems change efforts including commenting on local and state financing regulations and programs and facilitating conversations between the development and public financing community.
- Actively seek and garner feedback from developers on supportive housing development policies and financing programs and use this feedback to inform and improve lending products and policies that support innovation while meeting developer needs.
- Advance CSH’s strategic priorities through your Community Investment Officer role, including building the supportive housing industry by leading trainings and workshops, representing CSH at conferences and events and working closely with colleagues on special projects, innovative ideas and programs that advance the creation of supportive housing in Los Angeles and the Western Region.
Requirements:
The qualities we are looking for include an adaptive, entrepreneurial problem solving approach. Candidates should be driven by strategic thinking executed with creativity and flexibility. It is important to welcome and pursue new ideas and visions for supportive housing and the role it plays in solving complex problems.
- Bachelor degree required. Experience may substitute for education.
- Minimum 5 years’ experience in low income or supportive housing development, underwriting or funding field.
- Extensive knowledge of the Low Income Housing Tax Credit Program and familiarity with state and other federally funded affordable housing programs.
- Familiarity with the entitlement process, zoning and planning and challenges for low- income or supportive housing developers.
- Familiarity or interest in issues related to supportive housing including homelessness, low income housing development, finance, state and local housing finance policies, service needs, community development and planning, mental illness, AIDS, harm reduction or public housing.
- Strong analytical, interpersonal, facilitation, communication and presentation skills.
- Demonstrated skills using Microsoft Office Suites. Experience with loan servicing or CRM programs a plus.
- Demonstrated success building quality teams, trusted relationships and setting and managing performance and mentoring and coaching development partners in the areas of real estate development and housing finance issues.
CSH staff are mission driven, we take initiative, pursue goals with minimal supervision and are adept at managing multiple assignments effectively.
Compensation:
Commensurate with Experience
How to Apply:
Interested in joining our team as a leader in the national supportive housing movement?
To Apply: Candidates should apply by clicking on the link here. All candidates should attach their Resume, Cover Letter and Salary Expectations as one Microsoft Word or PDF document.
CSH is proud that it always has been and always will be an Equal Opportunity Employer.
Background:
HCA is a non-profit lending organization founded in 1952 and is a Certified Native Community Development Financial Institute (CDFI) located on the Hopi Indian Reservation in northern Arizona. HCA provides loans for Hopi members in consumer, business, home construction & home improvement, and financial education services - all intended to promote personal, community and economic growth.
Position Summary:
The Executive Director directs the overall operations of the HCA, assuring quality control over all aspects of HCA operations, ensuring financial soundness of the organization, compliance with HCA’s policies and procedures, and professional delivery of products and services in line with its Mission.
Responsibilities:
- Provides planning, leadership and strategic direction in managing, directing, and administering the HCA.
- Leads the Board in developing short & long-range strategic plans that clarify the direction HCA is taking to meet the needs of its target market in fulfillment of its mission.
- Evaluates existing capital & revenue generating capacity and establish new pathways to private & public capital that will generate sustainable programs and activities that support the organizational mission, while simultaneously planning for retiring any accumulated debt.
- Oversees the preparation of an annual operating budget, control expenditures, ensure sources of revenue meet the expenditures, and ensures HCA books are audit ready.
- Creates/implements tracking systems to measure progress /impacts against stated milestones and goals that can be effectively communicated to the Board, funders and other constituents.
- Formulates and execute effective marketing, branding and development strategies.
- Oversees the recruitment, employment, training & development of personnel. Assure personnel policies are adequate and current.
- Develops and actively maintain partnerships with outside entities and individuals relating to funding, lending, financial literacy and assure an active public relations program to ensure visibility and support for HCA.
- Other duties as assigned.
Requirements:
- Bachelor’s or master’s degree in nonprofit management, business or public administration, or related field and a minimum of 5 years work experience in executive management..
- High emotional intelligence and excellent communication skills required to build and maintain strong relationships with other non-profits, funders, and community stakeholders.
- Excellent grant writer with a proven track record for raising funds from multiple sources, including CDFI/NACA funding.
- Skilled in non-profit management and human resources best practices, laws & regulations.
- Experience managing a budget and performing business and program analysis.
- Excellent written, oral and social media communications skills at all levels.
- Excellent understanding and hands on operations of automated data processing systems applicable to fiscal and loan management.
- Excellent customer service and public relations skills
Compensation:
Compensation for this position is negotiable and includes full benefits; Open until filled.
How to Apply:
To view the full Position Description and download the job application please log on to www.hopi-nsn.gov/hopi-credit-association and forward both application and resume to wayne@hopicredit.us or mail to Hopi Credit Association, P.O. Box 1259, Keams Canyon, AZ 86034.
Background:
ECDI, a rapidly growing nonprofit small business lender and entrepreneurial support organization based in Columbus, OH, is seeking a new Chief Financial Officer (CFO) to oversee the organization’s finances, its operations and its high-volume lending program and portfolio. This is a great opportunity for a strong finance professional who has worked in a mission-driven lending environment, especially for a CDFI (community development financial institution), to guide the continued growth of what is now the third largest SBA micro-lender in the nation. Starting in Columbus in 2004 before expanding to Cleveland in 2012 and Akron in 2014, ECDI has assisted over 10,000 individuals and made more than 1800 loans totaling more than $39 million. With total assets of over $20 million and a staff of 45, ECDI supports the success of small businesses, the prosperity of local communities and the growth of Ohio's diverse economy. More information about the organization can be found at www.ecdi.org.
Position Summary:
The Chief Financial Officer CFO) has primary responsibility for ECDI’s financial management and administrative operations, with direction from the Chief Executive Officer (CEO) and President. The CFO works closely with other senior managers and with the Board Treasurer. The CFO’s responsibilities can be grouped in three major areas: internal operational and portfolio management, financial and strategic planning, and lending program oversight.
Responsibilities:
The Chief Financial Officer CFO) has primary responsibility for ECDI’s financial management and administrative operations, with direction from the Chief Executive Officer (CEO) and President. The CFO works closely with other senior managers and with the Board Treasurer. The CFO’s responsibilities can be grouped in three major areas: internal operational and portfolio management, financial and strategic planning, and lending program oversight.
Requirements:
- Five to seven years of experience as a CFO, controller, other senior financial officer, with at least some of that experience in a community development financial institution, and one year of public accounting experience required;
- Demonstrated effectiveness as a manager of staff and organizational finances;
- At least three years of experience supervising employees with accounting functions;
- Demonstrated knowledge of accepted FASB guidelines and practices;
- Experience overseeing or accounting for lending activities is highly beneficial, as is experience analyzing and managing portfolio risk;
- Demonstrated competence in the preparation and analysis of proposals and budgets, and in reporting outcomes with governmental and private funders;
- Demonstrated computer and financial forecasting skills;
- Bachelor’s degree in accounting or finance; CPA desired.
Compensation:
TBD
How to Apply:
For further information or to apply, contact:
David Erickson-Pearson
Erickson-Pearson Search
8801 Creekside Way, #1321
Highlands Ranch, CO 80129.
Phone: 303-703-6165.
Email: epdavid@earthlink.net.
Background:
Baltimore Community Lending (BCL) is a non-profit real estate financing corporation and certified Community Development Financial Institution (CDFI). The BCL mission is to support the revitalization and strengthening of Baltimore neighborhoods through innovative and flexible financing programs. The Company has a 28 year history of providing construction financing to non-profit and for-profit developers of properties in Baltimore City neighborhoods and neighborhood commercial districts. As our business continues to expand we need a well-organized individual who is able to assist our loan officers and learn the lending business.
Position Summary:
Baltimore Community Lending is looking for a dynamic individual driven to work with our lenders to assist them in providing capital to small and mid-sized developers who are acquiring and rehabbing properties to provide affordable housing throughout Baltimore City.
This position provides support to the Real Estate Loan Officers at Baltimore Community Lending. The primary function is to assist with the client services functions and directly coordinate the collection of required documents, the preparation of loan closing packages on approved loans, and follow-up documentation as needed. This position requires a significant amount of customer contact. The primary functions of the position are administrative in nature.
Responsibilities:
- Assisting the Loan Officers with compilation of information during the application, underwriting and approval process for a loan
- Assisting in the collection of all documentations as required by the loan officer and consistent with normal lending practices.
- Collect financials from borrower/guarantors.
- Contact customers, when directed, to gather loan application information for review.
- Once the loan is approved, assist the Loan officers’ work with attorneys and Title companies to order loan documents, appraisals, environmental, flood certifications and all other required items needed for settlement.
- Monitoring, collecting and removing items from the documentation exception list.
- Complete all other duties as assigned.
Requirements:
- Experience with commercial real estate or community development collateral and lending a plus
- A minimum of an AA degree is required, with a Finance, Accounting or Real Estate concentration preferred. Experience in these fields can be substituted for a specific degree in these disciplines.
- Must possess ability to work in a fast paced environment and maintain a high degree of accuracy.
- Must have the ability to enter data in a computer with speed and accuracy; and exhibit good mathematical aptitude.
- Must be a confident team member, who is not afraid to offer informed solutions when identified issues and challenges relating to loan program implementation arise.
- Must be able to show experience to organize, and be able to perform timely, accurate and comprehensive analyses and detailed reporting.
- Proficiency in Microsoft Suite of software, including Word, Excel and Outlook, is required.
- Previous Experience: At least five years of experience in the areas of accounting, financial analysis, or credit for commercial, industrial and/or nonprofit organizations. Candidates with loan processing experience are preferred.
Compensation:
Compensation, paid as a salary with benefits, is commensurate with experience and qualifications. The excellent benefits package includes 40lk plan with match, health insurance, life and disability insurance, and paid annual leave.
How to Apply:
Application Instructions: Please submit a cover letter, resume and salary requirements to Resumes@BCLending.org with “Loan Associate” in the subject line.
BCL is an equal opportunity employer. EOE
Background:
Craft3 is a non-profit Community Development Financial Institution (CDFI) with a mission to strengthen economic, ecological and family resilience in Pacific Northwest communities. We do this by providing loans and assistance to entrepreneurs, non-profits, individuals and others, including those who don’t normally have access to financing. We then complement these financial resources with our expertise, personal connections and other advocacy for our clients. Learn more at www.craft3.org and www.craft3.org/videos.
Position Summary:
The Business Lender position is responsible for generating and underwriting new mission based business loans and servicing a loan portfolio that meets Craft3’s mission, financial and risk goals. The primary focus of lending targets small and medium businesses (not micro) in the Pacific Northwest, specifically those owned by minority, woman, veteran, and immigrant entrepreneurs and those located in low to moderate income/redevelopment areas.
Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES include some or all of the following and are not intended to be all-inclusive. Craft3 reserves the right to change, add or delete responsibilities and duties as seen fit.
An employee's specific job duties, priorities and performance expectations are detailed in his/her individual performance plan.
- Actively prospects for strategic business loan opportunities from multiple sources. Works with Craft3 Marketing professional to coordinate strategy and support.
- Meets prospective borrowers, collects information, evaluates loan requests, negotiates loan terms and conditions.
- Determines the level of complexity, mission and strategy fit, and prospect’s readiness to borrow. Underwrites loans in accordance with policy or works cooperatively with assigned Underwriter to prepare detailed risk analysis of borrowers' repayment ability including financial and industry analysis of the borrowers' businesses, presents and defends loan proposals to loan committee based on effective critical thinking.
- Provides informal consulting to clients regarding business plans, projections and business practices. Knows and refers to effective Technical Assistance providers who will help prospects with basic pre-application work such as business plan review and feedback.
- Monitors outstanding borrowers for conformance with loan conditions, progress in meeting business goals, and overall business performance. Reports all emerging problem loans to management when weaknesses are detected.
- Manages portfolio risk in accordance with industry and organization standards and directives of the Credit Risk Manager.
- Participates in loan collections and enforcement actions when necessary. May specialize in a specific loan product or targeted market sectors.
- Participates fully with all members of the Craft3 team. Effectively uses technology tools to perform required duties.
- Contributes to the body of knowledge, sharing best practices and suggesting process improvement ideas.
Brand Management
- Support the organization's All Team Performance Standards: Ownership, Respect and Flexibility.
- Demonstrate stewardship for the Craft3 Brand.
AUTHORITIES
Loan Approval
- Limited approval authority to be determined. Full voting participation on Staff Loan Committee approvals, assigned to individuals in peer group, on a rotating basis.
Portfolio Management
- Interact with a portfolio of clients and outstanding loans. This portfolio will include loan relationships initiated by the lender and also other relationships that are originated by other lenders.
- Insure required financial information is submitted timely by the borrower
- Complete analysis of borrower data, and draws a conclusion if there is a change in the level of risk associated with the borrower.
Business Development
- Develops and manages referral network maintaining Craft3 brand in the marketplace with quality mission fit transactions to meet lender goals.
POSITION SCOPE - Direct Reports -- None
POSITION SCOPE - Indirect Reports -- None
PEER POSITIONS -- Other lenders
POSITION SCOPE – Financial Impact - Position is essential to ensuring loan compliance and payment performance on the part of all Craft3 borrowers.
Requirements:
QUALIFICATIONS
- A minimum of three years previous commercial banking, community development lending, financial, or similar experiences required. Previous successful business ownership highly desired. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TYPICAL PROBLEM SOLVING
- Applies common sense understanding to carry out detailed and complicated written or oral instructions. Deals with problems involving many variables in sometimes difficult and stressful situations. Examples include: resolving staff conflicts, dealing with sometimes irate and impatient individuals, and managing many simultaneous high priority projects and user requests.
MINIMUM EDUCATION REQUIREMENTS AND WORK REQUIREMENTS
- Bachelor's degree or relevant experience required. Five years of significant coursework in accounting, finance or economics required.
OTHER SKILLS AND ABILITIES
- Fluency in a second language is desirable. Able to deal with frequent change, delays, or unexpected events; Attention to detail, ability to balance multiple work assignments; organized work habits; ability to work independently. Proficiency with major software programs: e.g. Contact Management Systems, MS Office Suite.
CERTIFICATES, LICENSES, REGISTRATIONS
WORK ENVIRONMENT
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate as found in typical office environments.
PHYSICAL DEMANDS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision. Some travel to company events and branch offices will be required.
- A level of travel is to be expected with job responsibilities covering a geographic area that includes the States of Oregon and Washington.
Compensation:
Craft3 will offer a competitive salary based on experience and skills, as well as an excellent benefits package including medical, dental, vision, Life/AD&D, LTD/STD insurance, paid sick and vacation leave, volunteer time off, and 403B Retirement savings plan with employer match.
How to Apply:
Application deadline is June 23, 2017
To apply complete the application online at: www.Craft3.org/Careers/Jobs
Or Copy URL: https://workforcenow.adp.com/jobs/apply/posting.html?client=craft3&jobId=79806&lang=en_US&source=CC2
Craft3 is an equal opportunity employer; women and minorities are encouraged to apply.
Background:
Entrepreneur Works Fund is a non-profit, certified Community Development Financial Institution (CDFI) focused on growing small businesses and creating jobs in the Philadelphia metropolitan area. Our mission is to cultivate and promote successful entrepreneurs among underserved populations and in underserved areas of the region – entrepreneurs who then become economic engines in their own communities.
Our loan portfolio provides affordable microloans between $500 and $50,000 to entrepreneurs who might otherwise be unable to secure capital from a traditional bank. We have no minimum credit score and can be flexible around collateral as well as the age and revenue of the business. By connecting hundreds of entrepreneurs each year with access to capital, one-on-one technical assistance, business training and networking opportunities, Entrepreneur Works Fund helps promising individuals develop economic self-sufficiency and create job opportunities through business ownership.
For more information, please visit www.MyEntrepreneurWorks.org.
Position Summary:
The Loan Service Associate will play a key role in the operations and risk management of Entrepreneur Works’ small business loan portfolio by managing the services provided to our clients after their loans are closed and disbursed.
This includes monitoring portfolio performance and staying in close contact with borrowers to identify those that need technical assistance before they reach the point of default. The Loan Service Associate will also manage the collections process, maintain the department’s data collection and systems, and produce loan servicing and closing documentation.
Responsibilities:
This position requires a customer-service oriented individual who is comfortable with data entry, thrives in multi-cultural settings, and is passionate about financial literacy and economic justice. Demonstrated experience working with a diverse range of clients and colleagues is a must, as is comfort with a deadline-driven environment.
The ideal candidate has experience entering data, managing client relationships and navigating complex interpersonal situations both on the phone and in person.
PRINCIPAL RESPONSIBILITIES OF LOAN SERVICE ASSOCIATE:
- Monitor borrowers, their businesses and repayment patterns to identify troubled loans
- Identify business assistance needs of current borrowers and connect them with relevant resources
- Make site visits to borrower’s businesses when necessary
- Manage collections process, make collections calls
- Prepare borrowers’ billing statements and late letters
- Process loan payments
- Enter client data into Entrepreneur Works’ loan servicing and CRM software programs
- Assist with portfolio reporting and surveys
Requirements:
Required
- At least 1-2 years of experience in client-facing and/or customer service roles
- Ability to navigate complex interpersonal interactions
- Experience with data entry, finance, administration and/or business
- Proficient in Microsoft Excel, Microsoft Word and Microsoft Outlook
- Superior writing, verbal and interpersonal skills
- Experience working (or volunteering) with diverse and underserved populations
- Ability to quickly learn departmental software systems
Preferred
- Previous loan servicing experience
- Experience mentoring or consulting, particularly with small businesses or entrepreneurs
- Experience with small business management or knowledge thereof
- Experience with relational database applications (SQL)
Compensation:
Salary commensurate with experience, plus full benefits package.
How to Apply:
Please email a cover letter and resume with salary requirements to loans@entre-works.org. Please put “Loan Service Associate” in the subject heading. No phone calls, please.
