Principle Duties and Responsibilities:
1. In partnership with Financial Stability staff, manages multiple programs, including: Business Development, Women’s Business Center, Individual Development Accounts (IDA), Homeownership, Foreclosure Prevention, Vehicle Emission Repair Program (VERP), Financial Services programs, liaison to the Single Family Rehab program in SNAP’s Housing Services Core, Housing Development and other internal and external programs as may be assigned or developed.
2. Selects, trains, supports, supervises, and evaluates assigned staff. Ensures team members receive job-related orientation and training.
3. Establishes clear expectations for performance, supports employee development, and holds employees accountable for their work performance, processes and results.
4. Fosters a positive and productive work culture at the agency wide level and within the Financial Stability Core characterized by reinforcing and living SNAP’s stated values of community respect and justice, open communication, expectations of excellence, and adaptability to change.
5. Researches models of successful financial stability programs, CDFI’s and related activities, drawing components that have potential for success in the Spokane community. Plans and develops new programs that help low income people increase their economic self-sufficiency.
6. Develops and maintains partnerships with individuals and institutions with shared financial stability and economic development outcomes all the while understanding that partners and donors to SNAP and SNAP Financial Access are a shared resource amongst all agency programs. Routine contact with SNAP’s Communication and Fundraising Team is essential to ensuring the long-term continuity and equitable allocation of donor partners.
7. Along with Department leads, develop program and Core budgets, research and obtains resources needed to support programmatic and administrative activities. Develops and implements strategies for funding.
8. Along with Department leads and agency Mission Support staff, completes various grant and loan applications for funding as well as efforts to grow lending capital.
9. Manages complex budget with multiple funding sources and requirements; ensures expenditures are within approved budget, updates budget projections quarterly and authorizes purchases within Agency policies and procedures.
10. Reviews Core contracts and ensures compliance; completes required reports. Acts as liaison between SNAP and contracting agencies.
11. Works with SNAP Reports and Outcomes Manager to make sure data is accurate, outcomes are clear and consistent.
12. Create and maintain job specific “lotto” book detailing positions day-to-day responsibilities. Ensure that staff within the Financial Stability core also creates and maintains these books as well as required contract notebooks.
13. Establishes and maintains productive working relationships with Federal, state, and local government officials, community representatives, and other service providers.
14. Responsible for the oversight of business and mortgage loan funds and oversees lending decisions consistent with Board adopted loan policies.
15. Evaluates programs and prepares outcome reports.
16. Conducts monthly salary allocations to ensure that staffing and budgets are spent appropriately and advantageously. Reviews monthly financial statements and corrects any errors in a timely manner.
17. In partnership with agency Communications and Fundraising Team, coordinate marketing activities for financial stability programs.
18. Know, supports, and ensures staff understands and comply with agency and program policies and procedures, and regulations within which the agency must work. Keeps staff informed of agency information, such as events, policy/procedure changes, etc., on a timely basis. Serve a communication link and champion between agency Executive Team, SPRITE and Core level staff.
19. Supports agency education, promotion, and fund raising and education efforts by participating in planning, promoting, and implementing events. Represents SNAP on appropriate community committees and boards, and with the media when authorized.
20. Serve as full participant on the agency executive leadership team on agency-wide policies, strategies and planning.
21. Works with coworkers and volunteers to promote a positive, respectful and productive working environment, while protecting client confidentiality and dignity.
22. Within the context of the stated principle job duties, serves as an ambassador of SNAP’s mission and values.
23. Completes assigned projects and performs related duties as needed or situation dictates.
24. Provides excellent customer service at all times as well as helps to grow the customer service culture within the agency.